Delete your AdsNow data
You can ask us to delete your AdsNow account and everything stored with it at any time. You can also remove AdsNow's access to your Facebook and Instagram accounts yourself, and that takes effect right away. This page explains both, and what happens to your data.
Option 1: Ask us to delete your account and data
- Stop any ads you want stopped. Deleting your AdsNow data doesn't stop ads that are already running in your Meta ad account. Pause them in Meta Ads Manager at adsmanager.facebook.com, or pause them in AdsNow before you send your request and check that Ads Manager shows them as paused.
- Email us. Send an email to hello@adsnow.studio with the subject "Delete my AdsNow data". Send it from the email address you use to sign in to AdsNow. If you can't, tell us that address and we'll confirm the request with it first. This protects your account from being deleted by someone else.
- We confirm and delete. We reply to confirm we've received your request, cancel your AdsNow subscription so you aren't charged again, and delete your data within 30 days. We email you when it's done.
Option 2: Remove AdsNow's access in Facebook or Instagram
This stops AdsNow from using your Facebook connection straight away.
- On Facebook, open Settings & privacy, then Settings.
- Open Business integrations. If you don't see it, search Settings for "Business integrations" or look under Apps and websites.
- Find AdsNow, select Remove, and confirm.
If you connected an Instagram account directly for organic posting: in the Instagram app, go to Settings and activity > Website permissions > Apps and websites, then remove AdsNow.
Removing access doesn't delete what AdsNow has already stored. To delete that too, also email us (Option 1).
Option 3: Disconnect Meta inside AdsNow
In AdsNow, go to Settings > Meta (Facebook) Ads and click Disconnect. This immediately removes your Meta access tokens, your selected ad account, and your Page and Instagram details from AdsNow. It doesn't change or stop any campaigns in your Meta ad account, and it keeps your AdsNow account open. Pause any ads you want stopped before you disconnect. Once you disconnect (or remove access in Option 2), pausing a campaign in AdsNow can't reach Meta, so use Meta Ads Manager instead.
What we delete
- Your AdsNow login, email address and name.
- Your settings, including any API keys you saved (Anthropic, ElevenLabs, Google) and your webhook address.
- Your Meta and Instagram connection: access tokens, Facebook user ID, ad account ID, Page and Instagram account details.
- Your brands and everything we collected when scanning your website.
- Files you uploaded, and the ad copy, images, videos and voiceovers we created for you.
- Your campaign records in AdsNow, including targeting, budgets, lead-form settings and the IDs of what we created in Meta.
What we keep, and why
- Billing records that tax and accounting law require us to keep. Stripe also keeps its own payment records.
- Backups. Deleted data can stay in database backups until those backups expire and are replaced.
- Server logs, which our hosting provider deletes automatically within 30 days.
Data AdsNow doesn't hold
- Leads. AdsNow doesn't store the details people submit in your lead forms, so there is nothing for us to delete. They stay in your Meta account, where you can download or delete them in Meta Business Suite.
- Your campaigns and ads in Meta. Campaigns AdsNow published stay in your Meta ad account after we delete your AdsNow data. Manage or delete them in Meta Ads Manager.
- Your accounts with Anthropic and ElevenLabs. Requests made with your own API keys are covered by your accounts with those companies. Contact them to delete data they hold.
Questions
Email hello@adsnow.studio. Our Privacy Policy explains what we collect and why.